HELP / F.A.Q.

General Info

What can I purchase on the Karaoke Store?
The Karaoke Store is your ultimate destination for all your karaoke needs. You can purchase the following exciting products:

• Karaoke gear such as starting kits, microphones and cd compilations (coming soon);
• Thousands of licensed audio (without scrolling lyrics) and video (with scrolling lyrics) karaoke files of hit songs rerecorded in the style of some of the best known artists in the world.

What is the difference between an audio and video file?
Audio files feature audio recording only, without scrolling lyrics. Video files combine the audio and the video with scrolling lyrics, in synch with the audio recording. When available, lead vocal tracks may also be offered for either audio or video versions.

How do you come up with your Most Popular and Top Songs categories?
We keep track of artist and individual tracks sales and compile a list of Most Popular and Top Songs by artist, song and genre.

I need additional help. How can I contact you?
You can contact us by emailing support@thekaraokechannel.com. Please indicate how we can assist you. If possible, include information regarding your system setup (PC/MAC, Windows Vista/XP, OS X, Internet Explorer, Firefox, Safari).

File Formats

In what formats are the Karaoke Store's files encoded?
Audio files are encoded in high quality (192 kbps) MP3 format, the most common standard for digital media devices. Video files are encoded in high quality (640 x 480) MP4 and WMV formats.

• Audio MP3 files work on an array of digital media devices as well as iPod and iPod Touch/iPhone
• Video MP4 files work on iPod Video, iPod Nano v3, iPod Touch, iPhone, Mac, Apple TV
• Video WMV files work on Zune, Windows PC, X-Box 360, PS3

When you purchase a video song (with scrolling lyrics), both the MP4 and WMV files will be included in your purchase. You may choose to download either the MP4 or the WMV or both.

Note: MP3, MP4 and WMV files should work on many other platforms (including mobile phones, other portable media devices, game consoles and DVD players), but are not directly supported. Check your device manual for compatibility.

Do the karaoke files in your store contain DRM?
No, the Karaoke Store does not include digital rights management software in the audio or video files it makes available for download in its catalog.

How do I choose the format that I want?
When adding a karaoke song to your cart, select the version of the song that you want to download, either audio - without scrolling lyrics or video with scrolling lyrics (or add both version to your cart if you want both). After purchasing the song, go to your Digital Locker and download the song in any (or all) of the available formats (MP3 for audio without scrolling lyrics, MP4 or WMV for video with scrolling lyrics).

Downloads

What is my Digital Locker?
Your Digital Locker is a secure web-based environment where you can download the files you have purchased. Once you have completed your purchase transaction, the files are available in the form of a link you can access at any time in your secure Digital Locker.

I purchased audio (without scrolling lyrics) and video (with scrolling lyrics) files on your store. How do I download them?
Click on Digital Locker to find download links for every audio and video file purchased. All audio files are in MP3 format. Video files can be downloaded in WMV or MP4 formats. To download the files click on the download file link (MP3, MP4 or WMV). If you can't find the downloaded file on your computer, right click on the item's download link and choose Save Target As (Internet Explorer) or Save Link As (FireFox). If you use a Macintosh with Safari, control click on the item's download link and choose Download Link. For more information about downloading files look up download in your browser's HELP.

I purchased audio and video files on your store. Where are my downloaded files saved?
Files are saved into the folder where you last downloaded a similar file format (For PC environments, usually My Music, My Videos or My Received Files folders; For Mac, usually the Downloads folder). If you can't find the downloaded file on your computer, right click on the item's download link (MP3, MP4 or WMV) and choose Save Target As (Internet Explorer) or Save Link As (FireFox). If you use a Macintosh with Safari, control click on the item's download link and choose Download Link.

I've tried everything but I still can't download files. What do I do?
Email support@thekaraokechannel.com providing as much information as you can about the problem you are experiencing, including your email address, order number, computer and browser information.

I successfully downloaded video files from your store. Why won't they play on my portable media device?
The most common reason for failure to play is that you have downloaded files in a format that is not compatible with your portable media device. Please check your device manual for compatibility notes and return to your Digital Locker to download the file in a compatible format.

I purchased audio (without scrolling lyrics) and video (with scrolling lyrics) files on your store. How many times can I download them?
You can download each purchased file a maximum of 25 times per file type.

I purchased audio (without scrolling lyrics) and video (with scrolling lyrics) files on your store. How long is the download link stored in my secure Digital Locker?
Download links are maintained in your Digital Locker until you have reached your maximum download limit per link.

Payment Information

What does the message Country/Credit Card Mismatch mean?
Our audio and video files are licensed on a per country basis. This means the same song may be available for download in one country, and not in another. When you purchase an audio or video file for download, we match the country of your IP address with the country your credit card was issued in. This message indicates one of the files you have added to your cart is not available in one of the countries identified by our query. Most times, the countries are the same, but if you are traveling, you may be unable to download certain songs.

What payment methods do you accept?
The Karaoke Store accepts the following major credit cards: Visa, MasterCard and American Express. We also accept instant payments made through PayPal.

What is PayPal?
PayPal is an online service allowing members to pay for goods and services online without disclosing financial information through credit cards, bank account, buyer credit or account balance. For more information about PayPal rates and membership packages, visit www.paypal.com.

Online Security

Is your website secure?
We employ the latest SSL encryption to secure your personal data and payment information. Our billing practices are designed to protect your privacy and limit access to your financial information. For example: we do not store credit card information after payment has been authenticated and processed. We will also never share your account details or history with a third party without your explicit permission.

Should I look out for hidden viruses in your files, like in other music web stores?
Unlike file-sharing services where the integrity and quality of the files swapped is not guaranteed and the copyright compliance hazy, the Karaoke Store produces its own high quality files and guarantees their quality and integrity, as well as the licensing.

My Account

Can I purchase audio or video karaoke files without creating an account on the Karaoke Store?
No. In order to further protect your privacy and avoid fraud, we require that Karaoke Store customers create accounts through which their identity can be validated and safeguarded.

Does it cost me anything to create an account?
Creating an account on the Karaoke Store is free. So is browsing our catalog and sampling audio and video files. You only pay for the files you purchase.

What is the minimum age requirement to create an account?
The minimum legal age to create an account in the Karaoke Store is 13. We use your date of birth to determine if you meet this requirement.

I forgot my password. How do I retrieve it?
Simply click on the "I forgot my password" link. After validating your identity, we will assist you in retrieving your current password or create a new one.

I need to change my account information, how do I go about doing that?
Simply log in and go to My Account. All your account information can be displayed and updated when needed.

Checkout

Download Policy
You can download each purchased file a maximum of 25 times per type of file. Download links are maintained in your Digital Locker until you have reached your maximum download limit per link. Once the download limit has been reached, the link is deactivated.

Credit Card Safeguard
Our billing practices are designed to protect your privacy and limit access to your financial information. As such, we do not store credit card information after payment has been authenticated and processed. We also use every tool available to detect and prevent fraud, such as requesting the 3 or 4-digit security code for credit card payments.